Customer Experience Strategy and Digital Reputation Management

Citation for Recognition as Industry Professor – Karl SchwantesPresented by the Industry Professor Association Industry ExperienceKarl Schwantes brings over two decades of experience in Australia’s luxury retail sector, with a specialisation in bespoke jewellery. As Managing Director of Xennox Diamonds, a second-generation family business founded in 1976, Karl has transformed the company into a national leader in personalised jewellery design and […]